About the Role
Position Overview: We are seeking a dedicated IT Support Specialist to provide technical assistance and support for our clients. The ideal candidate will have strong problem-solving skills and a commitment to delivering excellent customer service.
Key Responsibilities:
Technical Support:
Respond to IT support requests via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Install, configure, and maintain computer systems and applications.
System Maintenance:
Perform regular system updates and backups.
Monitor system performance and ensure optimal operation.
Implement security measures to protect data and systems.
User Training and Documentation:
Provide training and support to end-users.
Develop and maintain technical documentation and user guides.
Assist in the creation of IT policies and procedures.
Required Skills and Qualifications:
Associate or Bachelor's degree in Information Technology or a related field.
Proven experience as an IT Support Specialist or similar role.
Strong knowledge of Windows and Mac OS environments.
Familiarity with networking protocols and hardware.
Excellent communication and customer service skills.
IT Placement Experince
Preferred Qualifications:
Relevant IT certifications (e.g., CompTIA A+, Network+).
Experience with Microsoft Office 365 and cloud services.
Knowledge of scripting languages (e.g., PowerShell, Python).
About the Company
Our Client focuses on comprehensive data management and analytics solutions. They are experts in data integration, business intelligence, and custom software development, helping organizations make informed, data-driven decisions.
Why You Should Join Us:At Our Client, you’ll work on complex and impactful data projects, utilizing advanced analytics to drive business success. The company supports your career development through continuous learning and industry-leading training. Their collaborative culture values teamwork and innovation, creating a positive work environment where your ideas are appreciated. Your work will help clients harness the power of data, and you’ll enjoy competitive compensation, benefits, and opportunities for professional growth.